Purchase policies
Refunds & Cancellation
Purchases are not available yet. This is our intended policy for future paid LocalSpider licenses. The current beta is entirely free, with no expiry, usage limits, or app registration requirement. There is no beta payment to refund or subscription to cancel.
Last updated: October 25, 2026
7-day full refunds
For a future paid license, request a full refund within 7 days of the purchase date shown on your receipt. You do not need to give a reason, prove a fault, or complete troubleshooting. This includes accidental purchases, incompatibility, technical problems, or simply changing your mind. Your request must be sent within the window; our assessment can finish afterward.
Duplicate charges and later technical problems
We will refund verified duplicate charges, including those reported after the 7-day window. Please contact us as soon as you notice a duplicate and include the relevant order IDs. We will work with the payment provider to resolve it and keep you informed if additional processing steps are needed.
For technical failures reported after 7 days, contact us for support. We will assess unresolved failures individually, including whether a refund is appropriate. This does not limit any rights you have under applicable consumer law.
How to request a refund
Email [email protected] with the email address used for purchase and your order ID from the receipt. No explanation is required for a request within 7 days. Do not send passwords, license keys, or card details.
This link opens your email app; it does not submit a request or issue an automatic refund. If it does not open, write to the address above directly. Paid purchases are currently unavailable.
Assessment and payment processing
We aim to respond and assess your request within 3 business days. If we need information to locate the payment or verify a duplicate, we will explain what is needed and keep you updated.
Approved refunds are returned through the payment provider to the original payment method. Our assessment time is separate from payment-provider and bank processing time. The time for funds to appear varies; we do not guarantee a bank settlement date. Contact us if a refund has not arrived so we can help trace it.
License rights after a refund
Once a paid license purchase is refunded, the right to use that paid license ends. You must stop using the paid app under that license. A refund of a duplicate charge does not cancel a separate, valid purchase that you keep. Free-beta access remains separate.
Cancellation and updates
The paid license is a one-time purchase, with no recurring subscription or renewal charge to cancel. To reverse a purchase, use the refund process above. App updates will be free. Optional add-ons could be sold separately in the future, but none are currently planned.
Your consumer rights
This policy does not exclude or restrict mandatory rights or remedies under applicable consumer law. Those rights apply even where they extend beyond this policy.